/* M2: карточка звонка и апелляции */
.call-head { display: flex; flex-wrap: wrap; gap: 16px; align-items: center; justify-content: space-between; margin-bottom: 16px; }
.call-head-title { font-size: 18px; font-weight: 650; }
.call-head-meta { display: flex; flex-wrap: wrap; gap: 6px 18px; margin-top: 4px; }
.player { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.player audio { width: min(420px, 100%); }
.speed { display: flex; gap: 4px; }
.btn.is-active { background: var(--primary-soft); color: var(--primary); border-color: var(--primary); }

.card-grid { display: grid; grid-template-columns: 270px minmax(0, 1fr) 380px; gap: 16px; align-items: start; }
.card-grid > .card + .card { margin-top: 0; }
.side-panel h3 { margin: 14px 0 8px; }
.side-panel h3:first-child { margin-top: 0; }
.fields { display: grid; grid-template-columns: auto 1fr; gap: 6px 12px; margin: 0; }
.fields dt { color: var(--muted); }
.fields dd { margin: 0; text-align: right; word-break: break-word; }
.tag-list { display: flex; flex-wrap: wrap; gap: 6px; margin-bottom: 8px; }
.tag-item { display: inline-flex; align-items: center; gap: 2px; }
.tag-src { font-size: 11px; }
.tag-x { width: 22px; height: 22px; }
form.inline { display: inline; margin: 0; }
.row-form { display: flex; gap: 6px; }
.side-panel textarea { margin-bottom: 6px; }

.eval-head { display: flex; flex-wrap: wrap; justify-content: space-between; gap: 10px; margin-bottom: 12px; }
.eval-score { font-size: 20px; display: flex; gap: 8px; align-items: center; }
.eval-score .badge { font-size: 16px; padding: 2px 12px; }
.filter-links { display: flex; gap: 4px; flex-wrap: wrap; align-items: flex-start; }
.crit-group { margin-top: 16px; }
.crit-group-head { display: flex; justify-content: space-between; align-items: baseline; border-bottom: 1px solid var(--border); padding-bottom: 6px; margin-bottom: 8px; }
.crit { border: 1px solid var(--border); border-left-width: 4px; border-radius: var(--radius-sm); padding: 10px 12px; margin-bottom: 8px; background: var(--surface); }
.crit-yes { border-left-color: var(--success); }
.crit-no { border-left-color: var(--danger); }
.crit-na { border-left-color: var(--border-strong); }
.crit-top { display: flex; justify-content: space-between; gap: 12px; align-items: flex-start; }
.crit-name { font-weight: 600; }
.crit-state { display: flex; gap: 8px; align-items: center; white-space: nowrap; }
.crit-comment { margin: 6px 0 0; color: #334155; }
.crit-quote { margin: 8px 0 0; padding: 6px 10px; background: var(--surface-2); border-radius: var(--radius-sm); display: flex; flex-wrap: wrap; gap: 6px 10px; align-items: baseline; }
.quote-ok { color: var(--success); font-size: 12px; }
.quote-bad { color: var(--warning); font-size: 12px; }
.tc { font: inherit; font-size: 12px; font-weight: 600; font-variant-numeric: tabular-nums; color: var(--primary); background: var(--primary-soft); border: 0; border-radius: 6px; padding: 1px 7px; cursor: pointer; }
.tc:hover { background: #e0e7ff; }
.crit-edit { display: flex; gap: 10px; margin-top: 10px; align-items: flex-end; }
.crit-edit .grow { flex: 1; }
.crit-edit select { width: auto; min-width: 150px; }
.crit-appeal { margin: 8px 0 0; }
.appeal-box { margin-top: 8px; }
.appeal-box summary { display: inline-flex; cursor: pointer; list-style: none; }
.appeal-box summary::-webkit-details-marker { display: none; }
.appeal-box form { margin-top: 8px; display: grid; gap: 8px; }
.eval-actions { position: sticky; bottom: 0; display: flex; gap: 12px; align-items: center; background: var(--surface); padding: 12px 0 2px; margin-top: 12px; border-top: 1px solid var(--border); }

.right-panel { position: sticky; top: 72px; max-height: calc(100vh - 90px); overflow-y: auto; }
.sum-block h4 { margin: 12px 0 4px; font-size: 12px; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); }
.sum-block p { margin: 0; }
.recs ul { margin: 0; padding-left: 18px; }
.tr-head { margin-bottom: 10px; }
.utt { display: flex; gap: 8px; padding: 6px 10px; border-radius: var(--radius-sm); margin-bottom: 4px; }
.utt-manager { background: #e0f2fe; }
.utt-client { background: #eef1f5; }
.utt.is-playing { outline: 2px solid var(--primary); }
.utt-who { font-size: 11px; color: var(--muted); font-weight: 600; text-transform: uppercase; }
.ai-status { display: flex; gap: 8px; align-items: center; margin-bottom: 8px; }
.hist tr.is-selected td { background: var(--primary-soft); }
.appeals-filter { margin-bottom: 14px; }
.appeals-table .appeal-box form { min-width: 240px; }
.resolve-cell { white-space: nowrap; }
.resolve-cell .appeal-box { display: inline-block; margin-right: 6px; vertical-align: top; }

@media (max-width: 1280px) { .card-grid { grid-template-columns: 250px minmax(0, 1fr); } .right-panel { grid-column: 1 / -1; position: static; max-height: none; } }
@media (max-width: 860px) { .card-grid { grid-template-columns: 1fr; } .crit-edit { flex-direction: column; align-items: stretch; } }
@media print { .player, .crit-edit, .appeal-box, .eval-actions { display: none !important; } }